Commercial Ice Machine & Ice Dispenser Services in Toronto and the GTA
From restaurants to health care facilities and a variety of industries in between, ice has become an essential ingredient in our daily lives. Whether it’s nugget ice for patient hydration, crystal-clear gourmet cubes for upscale cocktail bars, or flake ice for fresh seafood displays, consistent production is a necessity. We understand that your bin can't run short of ice, hence why Tempcom Mechanical Inc. is ready to provide fast, accurate and reliable services by fully certified and factory trained technicians all across Toronto and the GTA.
Our mission is to be the premier ice machine contractor for businesses and facilities in the foodservice and hospitality industries throughout the Greater Toronto Area. We focus on achieving this by delivering uncompromising service quality, fostering lasting partnerships, and maintaining a steadfast commitment to client satisfaction.
Request Commercial Ice Machine Service in Toronto and the GTA
Our Services
Ice is no longer one size fits all
Ice Machine Installation
Installing a commercial ice machine anywhere in Toronto and the GTA is a process that goes far beyond simply running a water line and plugging the unit in.
Because ice machines performance are heavily dependent on specific environmental conditions, strict plumbing codes, and adequate inlet water temperature, a proper commercial installation involves several phases:
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Clearance and Ventilation: Air-cooled units require significant ambient clearance (typically to the front and back) to pull in ambient air and exhaust heat.
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​Ambient Temperature: The room must maintain a stable ambient temperature (ideally between 70°F/21°C and 90°F/32°C).
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Structural Leveling: The floor or mounting surface must be completely level.
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​Filtration System: A commercial-grade water filter system must be mounted and plumbed inline before the water reaches the machine.
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The Drainage System: It has to be compliant with all local and provincial building/plumbing codes.
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Electrical Power: Most commercial ice machines require a dedicated and properly sized and protecting electrical circuit.
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System Commissioning & Calibration: A thorough checkup is conducted and unit monitored for several ice batches production for consistent ice thickness and timings.
Ice Machine Repair
When a commercial ice machine goes down, it can disrupt an entire business operation. Because these units combine refrigeration and water cycles, and intricate electronics logic, here are some issues that we commonly address:
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No ice or poor ice production
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Short or long cycle times
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Cloudy or poor-quality ice
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Poor water flow and drainage clogs/spills
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Scale buildup and slime contamination
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Compressor and refrigeration failures
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Boards and controls replacements
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Fan motor and water pump change-outs
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Refrigerant leak check, detection and repair
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Excessive noise during operation
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Frequent machine shutdowns
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Water leaks around the machine
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Water filter replacements
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Ice thickness calibration
Tempcom Mechanical Inc. factory trained technicians are equipped to identify and repair the full range of commercial ice machine issues, regardless of brand or configuration all throughout the GTA, Ontario: Toronto, York Region (Vaughan, Markham, Richmond Hill, Newmarket, Aurora, Stouffville, Georgina), Durham Region (Pickering, Ajax, Whitby, Oshawa), Peel Region (Mississauga, Brampton, Caledon), Halton Region (Oakville, Burlington, Milton), and Simcoe County (Barrie, Orillia, Alliston, Innisfil).
Deep Cleaning & Sanitizing
In the foodservice industry, ice is both a food ingredient and a presentation tool. Our technicians recognize this and are trained in providing professional cleaning up to the standards required by the food health inspectors in all environments: restaurants, healthcare, and hospitality.
Tempcom Mechanical Inc. offers comprehensive care, deep cleaning, and sanitation for all types of commercial ice machines, help local businesses prevent costly downtime and stay health-code compliant.
Because ice machines process water and handle airborne particles (like kitchen grease, dust, and wild yeast from bakeries), they naturally develop mineral scale, mold, and biological slime. A deep clean consists of a meticulous, multi-step process that goes far beyond wiping down the outside or running a generic self-clean cycle.
Here is how our ice machine specialists conduct a standard ice machine deep cleaning and sanitizing operation:
1. The tear-down Phase
A surface wipe-down cannot reach where mold and scale actually hide, thus component disassembly is required.
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Water Distribution Tubes/Manifolds
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Water Float Switch & Ice Thickness Probes
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Splash Curtains and Deflectors
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Water Reservoir/Trough
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Water Pump Assembly
2. The Descaling (De-liming) Phase
Water contains dissolved minerals like calcium and magnesium that over time, form a hard, white crust called lime scale which negatively impacts ice production and ruins evaporator plates.
NSF and manufacturer approved cleaners are used in the recommended concentrations where all the removed components are to be soaked until all scale buildup has been removed.
3. The Sanitizing Phase
Scale acts like a sponge, trapping moisture and creating a perfect, porous breeding ground for biological contaminants. If you see pink, black, or green slime, you are looking at a complex biofilm of mold, bacteria, and airborne yeast.
A dedicated, specifically formulated food safe antibacterial and antimicrobial sanitizing solution is used to kill any lingering spores on all descaled components, the storage bin walls, the inside of the bin door and the ice drop chute.
4. Reassembly
Once all parts are completely scale-free and sterile, all components are carefully reassembled - the water pump, sensors, curtains, water through, and distribution tubes - ensuring all internal seals and O-rings are seated correctly to prevent internal leaks.
The entire water system is thoroughly flushed several times with fresh water to ensure absolutely no trace of acid cleaner or chemical sanitizer remains in the reservoir.
5. Water Filtration & Condenser Check
A deep clean is incomplete without addressing the two primary external factors that cause a machine to get dirty in the first place:
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Filter Cartridge Replacement: The inline water filter cartridges are replaced. Fresh carbon and sediment filters ensure that incoming chlorine, dirt, and scale-inhibitors are actively protecting the freshly cleaned internal components.
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Condenser Coil Clearing: Clean coils keep the system running efficiently.
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6. Quality Check
To wrap up the cleaning service, we monitor the first two ice production cycles ensuring water fills entirely, distributes perfectly evenly across the evaporator grid, harvests within the specified time frame, and drops ice that is completely clear, odorless, sanitary and has the desired thickness.
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Depending on the environment (a high-yeast bakery vs. a clean office breakroom), this deep cleaning process is typically executed every 6 to 12 months to maintain health-code compliance and significantly extend ice machine's lifespan.
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Ready to restore your ice machine to health-code compliance and top performance?
Contact us today to schedule your cleaning service!
Proactive Maintenance
Routine maintenance is one of the smartest ways to avoid expensive breakdowns. Our maintenance programs include inspection, cleaning, water filtration checks, and performance testing to help extend the life of your equipment. Each plan can be customized to your machine’s usage level, whether you operate a 24-hour busy kitchen or a seasonal resort.
Our preventative maintenance service is designed to maximize ice production, lower energy and water consumption, and catch minor wear-and-tear before it turns into an expensive emergency breakdown.
It includes a comprehensive mechanical and electrical inspection, refrigeration system performance, water system flow and quality, and fine tuning and calibration of controls.
Some of the industries Tempcom Mechanical Inc. regularly conducts maintenance service visits in Toronto and across the GTA are:
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Hotels and Resorts: Ensure consistent guest comfort with readily available ice.
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Restaurants and Commercial Kitchens: Keep drinks cold and operations smooth during peak hours.
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Bars and Nightclubs: Consistent ice availability during peak service hours
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Nursing Homes and Senior Living Facilities: Maintain strict hygiene standards and patient comfort with dependable ice supply.
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Entertainment Venues: Support concession stands and service areas during busy events with reliable performance.
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If you'd like to know more about how our maintenance plans can benefit your organization, simply contact us today and our knowledgeable and friendly staff will be glad to assist you.
Water Filtration
Implementing a dedicated, commercial-grade water filtration system could provide massive benefits that directly impacts your business bottom line, food safety compliance, and guest experience.
Contact us today to learn more about your available options for clearer, tastier and healthier ice.
According to major manufacturers, up to 70% of ice machine service calls are water-related, primarily caused by mineral scale locking up moving parts and restricting water flow.
Because ice machines are essentially food producing equipment that freeze water layer by layer, water filtration is the single most critical line of defense for the equipment and one's health.
A proper commercial ice machine water filtration setup is not a simple "catch-all" filter. Even trace levels of chlorine, minerals, or sediment can affect taste, clarity, and performance. It consists of a specialized, multi-stage manifold system designed to tackle three distinct culprits: sediment, chemicals/taste, and mineral scale.
Our filtration systems remove the most common ice-damaging contaminants:
Chlorine and chloramines (bad taste and odor)
Sediment and turbidity (cloudy appearance)
Scale-causing minerals (shortens machine life)
TDS and organics (impacts freezing and clarity)
24/7 Support & Service
When production stops or ice quality drops, every hour matters. Our team recognizes this challenge, hence why we provide emergency response for businesses in Toronto and across the GTA for all major ice machine manufacturers and types of ice:
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Manitowoc
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Hoshizaki
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Ice-O-Matic
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Follett
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Scotsman
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Brema
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EFI
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Atosa
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True Ice
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ICETRO
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Koolaire
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Resolute
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Full Cube (Dice Ice)
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Half Cube (Half-Dice Cube)
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Nugget Ice
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Flake Ice
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Gourmet Ice
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Crescent Ice
Don’t leave your business high and dry. Our specialists are ready to get your ice production flowing again quickly. They have the skills, experience and OEM parts to solve most common issues in one go.
Common Ice Machine Issues
No Ice Production
If your commercial ice machine stops making ice suddenly, don't panic. The most common culprits can be easily fixed during one-time visit. From inlet, dump, harvest valves and sensors to water circulation problems, we'll restore ice production quickly and effectively.
Dirty or Cloudy Ice
Cloudy ice is often a sign of mineral build-up or considerable contamination. It is a tell-tale sign that the time has come for a thorough cleaning and sanitizing service. It will remove impurities, bacteria, mold and other contaminants from your ice machine. Contact us today to restore crystal clear ice to meet your customers' expectations.
Ice Maker Leaking
If small leaks are left unattended, they easily evolve into costly failures. But no leak is too small or oddly located for our seasoned technicians.. We detect and repair refrigerant leaks, water leaks, drain line leaks and/or clogs. A timely minor repair can prevent further costly damage.
Poor Ice Production
Commercial ice makers often require water filters and regular cartridge change-outs for optimal operation. A clogged water filter can reduce water flow to the machine, leading to insufficient ice production or even complete shutdowns of the unit.
Electrical Problems
Our team diagnoses electrical issues affecting motors, control boards, or pumps. We replace damaged wiring, control boards, compressors, sticking valves and sensors safely and efficiently.
Overheating, High Operating Pressures
Overheating is often the result of a failed fan and/or a dirty condenser coil which translates into excessive running refrigerant pressures that could potentially damage the compressor. It's always good practice, especially in greasy kitchen environments, to have the condenser coil cleaned and de-greased by a professional for best ice production performance and efficiency.
Rely on Tempcom Mechanical Inc. team of certified technicians to quickly diagnose and swiftly repair the full range of commercial ice machine issues, regardless of brand or configuration.
Ice Machine FAQs
How often should a commercial ice machine be cleaned?
Most commercial ice machines should be cleaned and sanitized every 6 to 12 months. Machines working in areas with hard water or high usage may require more frequent cleaning to maintain ice quality and machine performance.
Why is my ice machine not producing enough ice?
Low ice production can be caused by dirty condenser coils and/or air filters, clogged water filters, low water pressure, high ambient temperatures, scale buildup, or malfunctioning components such as the water inlet valve or a leaking dump water valve.
What temperature should the room be for optimal ice machine performance?
Most commercial ice machines perform their best in environments between 50°F and 100°F (10°C to 38°C). High room temperatures can significantly reduce ice production, increase time production and energy consumption.
Why is water leaking from my ice machine?
Water leaks may result from clogged drains, damaged water lines, corrosion and/or rusting, broken gaskets or tubing, cracked components, or improper machine leveling.
How long does a commercial ice machine last?
With proper maintenance and regular cleaning, a commercial ice machine can last between 7 and 15 years, depending on the manufacturer and their build quality, usage levels, and operating conditions.
Do you offer emergency ice machine repair in Toronto?
Yes. Tempcom Mechanical Inc. provides same-day or next day emergency commercial refrigeration and ice machine repair services throughout Toronto and the GTA, 24/7.
Can you install a new commercial ice machine?
Absolutely. We offer complete and professional installation services as per manufacturers' specs and local codes for restaurants, hotels, healthcare facilities, and commercial kitchens.
How often should I replace the water filter cartridge?
Most manufacturers recommend replacing water filter cartridges every 6 months, although high-volume operations may require more frequent replacement.
How much water does a commercial ice machine use?
Water consumption varies by model and production capacity. Modern machines are designed to be more water-efficient, but regular maintenance is essential for optimal performance and to reduce wasting water.
Can I clean my commercial ice machine myself?
Basic cleaning and sanitation can often be performed by staff following manufacturer guidelines. However, deep cleaning, descaling, and adjustments should be handled by qualified technicians.
How can I increase ice production?
Regular maintenance done at least once a year, condenser and air mesh filter cleaning, water filter replacement, proper ventilation, and maintaining recommended ambient temperatures can improve production capacity.
What brands of commercial ice machines do you service?
Our factory trained and certified technicians are able to service all major brands such as Manitowoc, Hoshizaki, Ice-O-Matic, Scotsman, Brema, Follett, True Ice, Koolaire, Atosa, ICETRO.
How much does commercial ice machine repair cost?
Repair costs depend on the issue, machine model, replacement parts required, labor involved and location. A professional inspection and diagnosis is typically needed for an accurate estimate. A successful repair can vary greatly and it could range from a minor leak repair costing $250 to over $2,500 for a compressor change-out on a large production ice maker.
